As a new IT Manager in my company, I've been thinking a lot about stuff like this lately. This quote, from 7-Eleven's CEO, captures how I would like our IT department to be looked at.

Who's Mining The Store? - EXECUTIVE EXPECTATIONS - CIO Magazine May 15,2005: "Many companies look at the IT department as a service organization, and they satisfy the needs of their internal clients. We look at the technology department as a key stakeholder in our ability to satisfy the customer"